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Why do I see this “firmware” messsage?

You may have downloaded a different version driver than you were using or the Grabba may be connecting to a different device than it did previously. You should not be concerned about this but if you experience difficulty contact support.

I plug the charger into the Grabba and I don’t see any lights

Firstly ensure the wall charger is plugged into a functioning power socket and the charge connector is properly connected into the Grabba. If so leave the Grabba on charge and wait for up to 2 hours. If the Orange charge light comes on during this period then the Grabba must have been extremely flat and [...]

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