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You may have downloaded a different version driver than you were using or the Grabba may be connecting to a different device than it did previously. You should not be concerned about this but if you experience difficulty contact support.
The version of firmware in your Grabba must match the Grabba driver version. This process is done automatically by the driver you install on the PDA/Smartphone. You should let the Grabba complete this procedure without disconnecting.
The Grabba Driver contains a diagnostics page which shows the details of the unit such as battery percentage left, the Grabba model, and its serial number. Running the driver and checking this page is a good indication of whether the unit is still working.
Firstly ensure the wall charger is plugged into a functioning power socket and the charge connector is properly connected into the Grabba. If so leave the Grabba on charge and wait for up to 2 hours. If the Orange charge light comes on during this period then the Grabba must have been extremely flat and [...]
This could indicate a battery problem. Unplug the charger from the Grabba for at least 10 secs and retry. If the charge light doesn't go Orange then you will need to send the Grabba in for repair.
My Grabba is a couple of years old now, and the battery does not seem to be lasting as long between charges. What should I do?
Grabba devices have a Lithium-Ion cell inside the device, which will degrade slowly over a few years. Please contact support and we will organise to have the battery replaced at your nearest service centre.